Options for Returning Purchased Vignettes
Refunds for purchased vignettes can be requested for the following reasons:
How to submit an application
Submit your refund by completing the Request for the refund of the electronic vignette
. The mandatory attachments for each of the individual cases are specified above. The refund request can be submitted within three years from the date of purchase of the vignette, unless otherwise stated in the Payment Terms and Conditions .
For more information on the individual refund grounds, including a list of the required attachments, see also Section XV of the Payment Terms and Conditions.
A handling fee of CZK 75 will be charged for the refund of the paid vignette.
Refunds of payments made from bank accounts held in the Czech Republic or SEPA countries are not subject to any additional order execution fee beyond the handling fee, except for payments held as 'foreign'. Foreign refunds to SEPA countries are subject to an order execution fee of CZK 450.
Refunds of foreign payments made by electronic transfers from bank accounts outside SEPA countries are subject to an order execution fee of CZK 150.
Submission Options
The bulk submission can only be sent in electronic form.
The requester (notifier) mentioned in the refund request is always a natural person, do not fill in the name of a legal entity.
For more information on the different submission options, see Section XI of the Payment Terms and Conditions. Payment Terms and Conditions.
Good to Know
The payment receipt was sent to you electronically in .PDF format to the email address you provided when made a purchase at the e‑shop or handed over in the hard copy (paper) form when you made a purchase at a point of sale/self-service kiosk.
If you paid for a vignette at a salespoint, please, include your bank account number where the funds are to be refunded. In other cases, the funds will be refunded in the same way as the vignette was paid.
Bulk refund options for purchased vignettes
A bulk refund request can only be made if the same reason is specified for all the vignettes listed.
The following must be submitted with the bulk refund request:
The country of registration and the license plate number of the vehicle are only to be indicated in the annex to the bulk refund request.
In the case of a bulk refund request, the handling fee of CZK 75 shall be reduced from each of the vignettes that are subject to a refund.
For more information on the individual refund grounds, including a list of the required attachments, see also Section XV of the Payment Terms and Conditions.
